Refund Policy

Refund Policy

At Gravigo Agency, our primary goal is to ensure client satisfaction by delivering high-quality digital marketing, web design and development, content writing, video editing, and graphic design services. We understand that circumstances may arise where a refund is warranted, and we strive to provide a fair and transparent refund policy to address such situations.

1. Digital Marketing Services:

  • Refunds for digital marketing services will be considered on a case-by-case basis.
  • Clients may request a refund if the services rendered do not meet the agreed-upon objectives or if there are significant deviations from the agreed-upon scope of work.
  • Refunds will be assessed based on the extent of the services provided and the reason for the request.

2. Web Design and Development:

  • Refunds for web design and development projects will be evaluated based on the project’s stage of completion and the client’s satisfaction with the work delivered.
  • If a project cannot be completed due to unforeseen circumstances or if the final product does not meet the client’s expectations, a partial refund may be issued.
  • Refunds will not be provided for completed projects unless there are extenuating circumstances.

3. Content Writing

  • Refunds for content writing services will be considered if the content delivered does not meet the agreed-upon standards or requirements.
  • Clients must notify us of any concerns regarding content quality within a reasonable timeframe after delivery.
  • Refunds will be issued at our discretion, and we may offer revisions or alternative solutions to address the issue.

4. Video Editing Services

  • Refunds for video editing services will be assessed based on the quality and adherence to project guidelines.
  • If the final video does not meet your expectations or specifications, please contact us to discuss potential resolutions.
  • Refunds will be provided in accordance with the terms outlined in our service agreement.

5. Graphic Design Services:

  • Refunds for graphic design services will be considered if the delivered work does not meet the agreed-upon standards or if there are significant deviations from the client’s requirements.
  • Clients must notify us of any concerns regarding the quality or suitability of the delivered work within a reasonable timeframe.
  • Refunds will be issued at our discretion, and we may offer revisions or alternative solutions to address the client’s concerns.

6. Process for Requesting a Refund:

  • Clients must submit a written request for a refund, detailing the reasons for the request and providing any relevant documentation or evidence to support their claim.
  • Our team will review the request and assess its validity based on the terms outlined in our service agreement.
  • Once a refund request is approved, we will process the refund within a reasonable timeframe and in accordance with the client’s preferred payment method.

7. Contact Us:

  • If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. Our team is here to assist you and address any issues you may encounter.

Note: This refund and return policy is subject to change at the discretion of Gravigo Agency. Please refer to our website or contact us directly for the most up-to-date information.

Thank you for choosing Gravigo Agency for your digital marketing, web design and development, content writing, video editing, and graphic design needs. We value your trust and strive to provide exceptional service at all times.